PLEASE NOTE:  Washington state customers pay sales tax of 9% and that same rate is  applied to the shipping fees as well.

Refunds

We will gladly replace or refund you for any defective goods or shipping mistakes. We must be notified immediately upon receipt of any damaged goods and request documentation for defective products. We are sorry, but we cannot accept delayed claims for damaged goods. In the unlikely event that you receive damaged goods, please also contact UPS to have them return the goods to us for replacement or refund, at no charge to you.

 Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We will ship all orders via UPS (wherever available). UPS Next Day Air, 2nd Day Air and 3-Day Air are available upon request. UPS ground shipping is free for orders $250 and over. In the state of Washington, sales tax is charged on shipping fees.

We can ship to virtually any address in the world.

2010 Shipping Rates  UPS